Our returns policy
You get 14 calendar days to return any items you’re not happy with. This two week returns period starts from the day you receive your order. Find out how to return your item(s) below.
Damaged goodsPlease return your item(s) to us within 14 calendar days after finding the fault, and remember to get in touch before returning. You can do this by emailing us here. Please include your order number and a description of the issue.
Cancelling a contract under the consumer contracts regulations
If you’re a customer in the EEA, you get 14 days to cancel your contract with us.
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to Email us to give notice of your cancellation.
How to return an item?
Please email us here with your full details and we will send you return address details.
Re-pack your item(s) in the original packaging, or in a secure, waterproof package. Add a print out of your order or invoice in the package too.
We don’t offer free returns unless your item is faulty, so it’s up to you to cover the return costs.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from your Post office or applicable returns service location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.